Warranty
The warranty for faulty goods is 2 years from delivery of the goods.
What is covered by the warranty?
Our warranty covers manufacture defects of a part or a part failure caused by an error in the assembly of the machine.
It covers the replacement of the failed component, but not the associated components.
E.g. if a pressure washer cylinder head housing is replaced, it covers the cylinder head housing and the seal between it and the control head, but not the control head and/or connections.
What is not covered by the warranty?
What is covered by the warranty?
Our warranty covers manufacture defects of a part or a part failure caused by an error in the assembly of the machine.
It covers the replacement of the failed component, but not the associated components.
E.g. if a pressure washer cylinder head housing is replaced, it covers the cylinder head housing and the seal between it and the control head, but not the control head and/or connections.
What is not covered by the warranty?
- Replacement of parts caused by wear and tear;
- Damage caused by mineral deposits or debris in the water supply;
- Damage to hoses where the hose has been kinked, cut or squashed;
- Damage to o-rings or valves caused by non-Karcher chemicals or cleaning agents;
- Burnt out electric motors caused by low voltage;
- Replacement of parts caused by misuse/negligence/alteration/accidents or lack of regular maintenance as specified in the operators manual;
- Repairs carried out other than by a Karcher warranty agent. On site service for domestic machines;
- Consequential costs resulting from loss of use or time, and hire costs;
- Petrol or diesel motors - these are warranted by the respective manufacturer of the motor;